Shipping Policy

Effective 2024

Our shipping policy has been updated as follows:

We proudly offer FREE worldwide shipping! Please note that we typically require 1 to 2 business days to process and fulfill your order before dispatch. Rest assured, we are doing everything possible to get your order to you as quickly as we can!

Once your order is dispatched, estimated delivery time depends on your country or region and usually ranges between 6 to 12 business days. Please keep in mind that holidays, natural events, or customs inspections may affect delivery times.

Pre-ordered or Back-ordered Items

If your order contains pre-ordered or back-ordered items, we will ship all available items immediately and send the back-ordered items as soon as they become available. So if you receive only part of your order at first, don’t worry — the remaining items will arrive shortly after.

Tracking Your Order

You will receive a confirmation email and/or text message (if you provided a mobile number) containing a tracking ID and a link to track your package. Please allow 1 to 2 business days after shipment for tracking information to update.

You can also visit our Tracking Page to follow your package’s journey.

Delivery Time

• Free Shipping on all orders over $100 worldwide.

Within the United States:

• Standard Shipping: 8–12 business days

• Expedited Shipping: 5–8 business days

International Orders (outside the United States):

• Standard Shipping: 8–12 business days

• Expedited Shipping: 5–8 business days

Please note all orders require 1–2 business days for processing before shipment.

If you have any questions or need assistance, please contact us at service@cityminimal.com.

Incorrect Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address entered is accurate. As we work quickly to process and ship orders, there is only a small window to correct any mistakes. If you believe you have entered an incorrect shipping address, please contact us immediately at service@cityminimal.com.

Returns

We offer FREE returns on unworn or defective items for all eligible US orders. Please refer to our Refund Policy for detailed instructions on how to initiate a return.

Lost or Stolen Packages

Cityminimal is not responsible for lost or stolen packages. If your tracking information shows delivery but you have not received your package, please contact your shipping carrier directly using the contact details provided on our Tracking Page. For further assistance, you can also reach out to our customer support team at service@cityminimal.com.

Customs and Import Duties

Occasionally, customs or import duties may apply and cannot be avoided. These charges are the responsibility of the customer. We appreciate your understanding and are confident you will love your Cityminimal purchase!